Privacy Policy
How we protect and manage your personal information
Last Updated: January 2025
Your Privacy Matters
At RaffleTime, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
Information We Collect
Personal Information
When you register or participate in raffles, we may collect:
- Account Information: Name, email address, phone number, and password
- Profile Information: Optional profile details you choose to provide
- Payment Information: Billing address and payment method details (processed securely by third-party providers)
- Identity Verification: Age verification and location information for compliance purposes
Usage Information
We automatically collect information about your interaction with our platform:
- Technical Data: IP address, browser type, device information, and operating system
- Usage Data: Pages visited, features used, time spent on the platform
- Transaction Data: Raffle participation history, ticket purchases, and payment records
- Communication Data: Support requests and feedback you provide
How We Use Your Information
Account Management
- Create and maintain your account
- Authenticate your identity
- Provide customer support
- Send account-related notifications
Raffle Services
- Process ticket purchases
- Track raffle participation
- Conduct drawings and notify winners
- Maintain audit trails for compliance
Legal Compliance
- Verify age and location eligibility
- Comply with gaming regulations
- Prevent fraud and abuse
- Respond to legal requests
Platform Improvement
- Analyze usage patterns
- Improve platform features
- Enhance security measures
- Optimize user experience
Information Sharing and Disclosure
We may share your information in these limited circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our platform, including:
- Payment processors (for secure transaction handling)
- Cloud hosting providers (for data storage and security)
- Communication services (for notifications and support)
- Identity verification services (for compliance)
Legal Requirements
We may disclose information when required by law, such as:
- Compliance with legal processes or court orders
- Response to law enforcement requests
- Protection of our rights and property
- Investigation of fraud or security incidents
Raffle Organizers
We may share limited information with licensed raffle organizers, including:
- Winner contact information (for prize distribution)
- Participation data (for compliance and auditing)
- Aggregated, anonymized statistics
Data Security
We implement comprehensive security measures to protect your information:
Encryption
- All data transmitted is encrypted using SSL/TLS
- Sensitive data is encrypted at rest
- Payment information is tokenized
Access Controls
- Multi-factor authentication for admin accounts
- Role-based access restrictions
- Regular access reviews and audits
Infrastructure Security
- Secure cloud hosting with enterprise-grade protection
- Regular security updates and patches
- Intrusion detection and monitoring
Compliance
- PCI DSS compliance for payment processing
- Regular security assessments
- Incident response procedures
Your Privacy Rights
You have the following rights regarding your personal information:
Access
Request a copy of the personal information we have about you.
Correction
Update or correct inaccurate personal information.
Deletion
Request deletion of your personal information (subject to legal requirements).
Portability
Receive your personal information in a portable format.
Objection
Object to certain processing of your personal information.
Restriction
Request restriction of processing in certain circumstances.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Essential Cookies: Enable basic platform functionality and security
- Performance Cookies: Analyze platform usage and performance
- Functional Cookies: Remember your preferences and settings
- Analytics: Understand how users interact with our platform
You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect platform functionality.
Data Retention
We retain your information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain security and prevent fraud
- Account information: While account is active plus 7 years
- Transaction records: 7 years for compliance purposes
- Support communications: 3 years
- Analytics data: 2 years in aggregated form
International Data Transfers
Our platform may process and store data in various locations. When we transfer your information internationally, we ensure appropriate safeguards are in place, including:
- Standard contractual clauses approved by regulatory authorities
- Adequacy decisions for certain jurisdictions
- Certification schemes and codes of conduct
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:
- Posting a notice on our platform
- Sending an email notification (for significant changes)
- Updating the "Last Updated" date at the top of this policy
Your continued use of our platform after changes become effective constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
privacy@raffletime.co.za
Data Protection
dpo@raffletime.co.za
Support
support@raffletime.co.za